Bristol PCT Peer Review Visit

24 January 2007

26-27 King Square
Bristol
BS2 8EE, UK

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Bristol PCT will host a Peer Review visit on the evening of January 24th and all day on January 25th 2007. The aim of the visit is to increase the learning for the host PCT to enable them to progress their work.

Theme

The review will focus on the customer service experience of Black and Minority Ethnic people, looking at how existing services/process currently respond to patient concerns and also to comment and advise on a proposed new service currently being designed. The review team will be asked to address the following questions; using the ‘patient journey’

  1. How effective are Bristol NHS organisations at currently responding to complaints by BME patients?
  2. How do Bristol NHS organisations currently understand and respond to BME community concerns at the service interface, executive and middle management levels?
  3. How does Bristol Primary Care Trust take account of the concerns of BME communities in the commissioning process?
  4. How effective will the proposed new service be at improving service delivery for BME communities?


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